Overview
Plan & Billing
Add a payment method, turn paid add-ons on and off, and read your invoice history, from Team Settings, without a call to your account manager.
Your plan, your card, and everything you’ve been charged for.
Most of what Gatsby does is covered by your contract, and nothing here changes that. Plan & Billing is where the pieces you buy separately live. You add a payment method once, switch an add-on on, and Gatsby bills it each quarter without a purchase order.
Your plan
Your contracted Gatsby plan, managed by your account team.
Add-ons
Optional paid features. Purchase, manage, or cancel each one.
Payment method, history, and contracts
The card or bank account we charge, every invoice we’ve raised, and your signed paperwork.
Finding it
Section titled “Finding it”Team Settings → Plan & Billing.
Super Admins and Admins see the tab. Team Members and External Collaborators don’t. If you need something changed and can’t see the tab, ask an Admin on your team, or email help@gatsby.events.
Adding a payment method
Section titled “Adding a payment method”Nothing can be purchased until there’s a way to charge it, so this is the first step.
Adding a card or bank account
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Open Team Settings → Plan & Billing.
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In the Payment method card, click + Add payment method.
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Enter a card or US bank account (ACH). Bank accounts are verified by your bank before they can be charged.
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Save.
Payment details are entered directly with Stripe, Gatsby’s payment processor. Card and account numbers never touch Gatsby’s servers, and nobody at Gatsby can read them.
Once saved, the card shows as a single line: brand, last four digits, expiry, and a Default marker.
More than one method
You can keep several on file. One is the default, and that’s the one Gatsby charges. Switch it at any time.
Removing one
Remove any method that isn’t needed. Gatsby refuses to remove the last remaining method while a charge is outstanding on an add-on, and tells you so. Otherwise a failed first payment would leave nothing to retry against.
Add-ons
Section titled “Add-ons”An add-on is a paid Gatsby feature that isn’t part of the base platform. It has its own price, its own switch, and its own line on your invoice.
Turning one on
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Find the add-on in the Add-ons list and click Purchase.
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Read the summary. Due today is the activation charge, if the add-on has one. Then, every quarter is the ongoing rate and the date of the first invoice. Underneath, a line names the card the charge will go to.
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Click the confirm button. It names the add-on, so there’s no ambiguity about what you’re turning on.
The add-on switches on once the activation charge is settled. Amounts come from your organization’s own pricing, so a negotiated rate shows the negotiated number instead of a list price, and an add-on with no activation fee shows Due today $0.
Once it’s on, the row reads Active and the button becomes Manage. Opening that shows the same figures for a running add-on: the annual fee and its renewal date, the per-recipient rate, how many recipients have counted this quarter and roughly what that comes to, and which card gets charged.
How add-ons are billed
Two parts, and the summary shows both:
An annual add-on fee, charged when you first switch the add-on on and again on that date each year. The add-on row shows the next renewal date. Not every add-on has one.
A per-recipient rate, charged quarterly. You’re billed once per person per year, not once per message. Someone you text ten times in a year counts once. The add-on row carries both figures, the running recipient count for this quarter, and the date of the next charge.
Charges go to your default payment method automatically. Each one produces an invoice you can open from Billing history.
Awaiting payment
An add-on you’ve turned on but whose activation charge hasn’t cleared yet reads Awaiting payment. Its paid features aren’t available in that window. It switches on by itself the moment the payment lands.
If it’s stuck there longer than you’d expect, email help@gatsby.events.
Pilot access
Some organizations may get early access to an add-on at no charge. The row reads Pilot access, No charge, and usage is recorded but never billed. Everything about the feature works normally.
Cancelling one
Click Manage on the add-on, then Cancel add-on. The paid features switch off.
Cancelling stops the next annual fee. The one you’ve already paid buys the whole year, so cancelling mid-year doesn’t produce a refund, and turning the add-on back on inside that same year doesn’t charge the fee again.
If a payment fails
Gatsby retries the charge a few times over roughly three weeks and emails your Admins each time. If it still hasn’t cleared at the end of that, the add-on’s paid features switch off and the account falls back to what’s included for free. Nothing is deleted, and paying the outstanding invoice restores it.
SMS Campaigns is an add-on: it unlocks writing and sending your own texts and customizing SMS reminders. The free SMS Auto-Reminder is not an add-on. Every organization has it, and it keeps working whatever happens to your billing. See SMS Campaigns.
Billing history and contracts
Section titled “Billing history and contracts” Reading your invoices
Billing history is one row per charge: when it was created, what it was for, when it’s scheduled, when it was billed, its status, the amount, and a link to the invoice. Open the invoice to see the full document, hosted by Stripe. That’s the version to send to your finance team.
Contracts
Signed agreements between your organization and Gatsby, in one place. Each shows whether it was uploaded by Gatsby or by someone on your team. Admins can add their own countersigned copies with Upload contract. PDFs only.
Common Questions
Section titled “Common Questions” Is this how I pay for Gatsby itself?
No. Your Gatsby plan is contracted and invoiced the way it always has been. Plan & Billing covers add-ons, the features you buy on top of the platform, and shows your plan for reference.
Can a Team Member add a payment method?
No. Payment methods and add-ons are Admin and Super Admin only. Team Members who hit a paid feature see a pointer to their Admins or to Gatsby support instead of a purchase screen.
Where do the billing emails go?
To your organization’s Admins. If your finance team needs them, either add that person as an Admin or forward the invoice from Billing history.
Can I pay by invoice instead of a card on file?
Some organizations are set up to be invoiced outside the app. If yours is, the add-on won’t ask for a payment method. Talk to your account manager or help@gatsby.events about arranging it.
Does this affect ticket sales and payouts?
No, those are separate. Ticketing money flows from your guests to you through your connected Stripe account, and lives under Ticket Sales and Payouts. Plan & Billing is your organization paying Gatsby.